I am attending this Business Process Analysis course at CityU in Hong Kong [香港]. I came across a concept that I never encountered at my home university SFSU. There are two ways to improve processes, an innovative way, or an incremental way.
The incremental style is called TQM (Total Quality Management) and the professor clustered these methods into the following items:
At SFSU, we touch on Six Sigma in various courses, and may have mentioned CMMI in IT Project Management course.
- CMMI (Capability Maturity Model Integration),
- Six Sigma DMIAC,
- Six Sigma DMADV, and
- PDCA (Plan-Do-Check-Act)
At SFSU, we touch on Six Sigma in various courses, and may have mentioned CMMI in IT Project Management course.
The innovative styles is called BPR (Business Process Re-engineering) and includes key authors like:
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